Privacy Policy

Phone: (250) 542-4254
Email: moving@brownstransport.ca

Questions regarding this Privacy Policy or Browns Transport’s handling of personal information may be directed to our Privacy Officer using the contact information above.

Depending on your interaction with Browns Transport, we may collect information including contact information such as your name, mailing or billing address, email address, telephone or mobile number, and company or organization name.

Moving and service information may include origin and destination addresses, moving dates, preferred service dates, property type, inventory and household-goods information, estimated volume or weight, number of rooms, stairs, elevators, access conditions, special handling requirements, packing requirements, additional stops, storage requirements, delivery instructions, job notes and customer instructions.

Quote, contract and transaction information may include estimates, quotes, services requested, rates and charges, deposits, invoices, payment status, refunds, signed agreements, electronic signatures and service history.

Where payment is handled by a third-party payment processor, Browns Transport may receive transaction details such as amount paid, payment method, authorization status and limited payment-account information. Browns Transport does not intentionally store full payment-card numbers in ordinary customer records where payment processing is handled by an authorized processor.

Storage information may include storage account details, container or storage location, move-in and move-out dates, storage charges, billing information, inventory or handling information and authorized payment status.

Communications may include emails, SMS/text messages, customer-service communications, quote inquiries, complaints, reviews and feedback, claims-related communications and telephone notes.

Website and technical information may include IP address, browser type, device type, pages viewed, referring website, approximate location derived from IP, date and time of visits, website interactions, cookies and analytics information where enabled.

We may collect personal information directly from you, through our website quote or contact forms, by telephone, by email or SMS, through signed contracts and forms, through the SmartMoving customer portal or related moving-management systems, during moving/storage/transportation/delivery services, from an authorized representative, from referral partners where permitted, from payment providers, and from publicly available or commercially appropriate sources where permitted by law.

Browns Transport may use personal information to respond to inquiries; prepare quotes; conduct virtual or in-person estimates; schedule services; plan crews and equipment; coordinate pickup and delivery; provide moving, packing, delivery, transportation and storage services; maintain customer/job records; prepare contracts and documents; obtain electronic signatures; process payments and deposits; issue invoices and receipts; manage storage accounts; communicate service updates and reminders; provide arrival, dispatch and delivery information; answer customer questions; handle complaints and claims; request feedback or reviews; maintain accounting and tax records; prevent fraud or security incidents; improve operations and customer service; and meet insurance, legal, regulatory and contractual requirements.

We limit our collection, use and disclosure of personal information to purposes that are reasonable and appropriate for our business and services.

Where consent is required, Browns Transport will seek consent appropriate to the circumstances and sensitivity of the information involved. Consent may be express or implied where permitted by law.

You may withdraw consent for certain uses of your personal information, subject to legal, contractual and operational restrictions. Withdrawal of consent may affect our ability to provide certain services.

Browns Transport may use SMS/text messaging for transactional and service-related communications, including responding to quote requests, moving estimates, appointment reminders, scheduling information, booking updates, crew or arrival notifications, service updates, storage-related notices, invoice and payment notices, and other communications related to services you requested.

SMS consent is optional. Where required, you will be asked to affirmatively opt in to SMS messaging. The SMS consent option should be separate from general acceptance of this Privacy Policy or our Terms of Service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Browns Transport does not sell mobile numbers, SMS consent information, or other personal information for advertising or promotional use. Information may be disclosed to service providers only where reasonably necessary to provide requested services, process communications, payments, storage, transportation, or other business functions, and subject to appropriate confidentiality or contractual safeguards where applicable.

We may provide information to service providers only where reasonably necessary to deliver messaging or other services requested from Browns Transport.

You may opt out of Browns Transport SMS messages at any time by replying STOP. You may reply HELP for assistance or contact Browns Transport at (250) 542-4254 or moving@brownstransport.ca. Message frequency varies based on the services you request. Message and data rates may apply.

Opting out of SMS does not prevent Browns Transport from contacting you through another appropriate channel when necessary to provide services you requested or where otherwise permitted by law.

Browns Transport may send emails necessary to respond to inquiries and administer requested services, including estimates, contracts, scheduling information, invoices, receipts, storage notices and other service communications.

Where Browns Transport sends commercial or marketing electronic messages, we will obtain consent where required and provide an appropriate unsubscribe mechanism. Unsubscribing from marketing communications does not affect necessary transactional communications related to an active service or account.

Browns Transport may use third-party service providers to help operate our business, including moving/customer relationship management systems, SmartMoving or similar moving-management technology, SMS and email communications, payment processing, accounting, cloud storage, website hosting, website analytics, electronic signatures, information technology/cybersecurity, insurance/claims administration, and professional legal or accounting services.

These providers may receive personal information only as reasonably necessary to perform services for Browns Transport or as otherwise permitted or required by law. We do not sell customer personal information to third parties for their own marketing purposes.

Where necessary to provide a service you requested, Browns Transport may disclose limited information to transportation partners, freight partners, subcontractors or other service providers involved in fulfilling a move, delivery, storage or transportation service. We limit such disclosure to information reasonably necessary for that purpose.

Browns Transport may disclose personal information where reasonably necessary or required to comply with applicable law; respond to a court order, subpoena or lawful request; enforce an agreement; collect amounts owing; protect Browns Transport, our customers, employees or property; detect or prevent fraud; respond to an emergency involving health or safety; or complete a business transaction where permitted by law.

Some technology or service providers used by Browns Transport may store or process information outside British Columbia or outside Canada. Information processed in another jurisdiction may be subject to the laws and lawful-access requirements of that jurisdiction.

Browns Transport retains personal information only for as long as reasonably necessary to provide services, maintain business/customer records, meet accounting and tax obligations, administer contracts, handle claims or disputes, meet insurance requirements, and meet applicable legal or regulatory obligations. Information no longer reasonably required will be securely deleted, destroyed or anonymized where appropriate and subject to applicable retention requirements.

Browns Transport uses reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, theft, alteration or destruction.

No internet, email, cloud or electronic-storage system can be guaranteed completely secure. Customers should avoid sending highly sensitive payment credentials or passwords through ordinary email or SMS.

If Browns Transport becomes aware of a privacy or security incident involving personal information, we will assess the incident, take reasonable steps to contain and investigate it, and provide notices to affected individuals, service providers, insurers, regulators or other parties where required or appropriate under applicable law and the circumstances.

Our website may use cookies and similar technologies necessary to operate the website and, where enabled, understand website traffic and performance. Analytics information may include device, browser, referral and website-interaction information. You may be able to limit cookies through your browser settings, although disabling certain cookies may affect functionality.

Our website may contain links to websites or services operated by third parties. Browns Transport is not responsible for the privacy practices, content or security of third-party websites. Review their privacy policies before providing personal information.

Subject to applicable law, you may request access to personal information Browns Transport holds about you, information about how your personal information has been used or disclosed, and correction of inaccurate personal information.

Requests should be directed to: Privacy Officer - Browns Transport Inc.; moving@brownstransport.ca; (250) 542-4254. We may need to verify your identity before responding.

If you have a concern about Browns Transport’s handling of personal information, please contact our Privacy Officer first so we can investigate and respond. You may also have the right to contact the Office of the Information and Privacy Commissioner for British Columbia.

Our website and services are intended for customers arranging moving, transportation or storage services and are not designed for children to independently submit personal information. If a minor requires moving services, information should be provided by a parent, guardian or authorized adult where appropriate.

Browns Transport may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements. The current version will be posted on our website with its effective date.

Phone: (250) 542-4254
Email: moving@brownstransport.ca