Terms of Service

Browns Transport Inc. provides moving, transportation, delivery, packing, storage and related services from Vernon, British Columbia.

Phone: (250) 542-4254
Email: moving@brownstransport.ca

You may use this website for lawful purposes, including learning about Browns Transport, requesting a quote, contacting Browns Transport, reviewing services, and accessing customer information or portals where provided.

You must not use the website for unlawful or fraudulent purposes; attempt to interfere with website security; attempt unauthorized access to systems or accounts; submit false or misleading information; use automated tools to abuse or overload the website; or misrepresent your identity or authority.

Submitting an online quote request is a request for Browns Transport to contact you. It does not create a confirmed booking, guarantee availability, reserve a moving date, or by itself create a moving or storage contract.

A booking is confirmed only when Browns Transport communicates confirmation and any required agreement, deposit or other booking conditions have been satisfied.

Quotes and estimates are based on the information available when prepared. Pricing may depend on inventory, move size, shipment weight or volume, number of movers, trucks/equipment, travel distance/time, access conditions, stairs, elevators, parking, long carries, additional stops, packing services/materials, heavy or specialty items, storage, waiting time, additional services, and applicable taxes or fees.

Whether an estimate is binding, flat-rate or non-binding will be identified in the applicable estimate or service agreement. Changes to the information or scope of work may require the estimate to be reviewed or revised, subject to the applicable contract.

Requested dates remain subject to availability until confirmed by Browns Transport. A customer accepting or electronically signing an estimate does not necessarily mean the job is booked unless Browns Transport confirms the booking. Deposits may be required for certain services.

Moving, storage and transportation services may be governed by additional documents such as estimates, moving-service agreements, contracts, work orders, storage agreements, valuation selections, claims terms, delivery instructions and addenda. Customers are responsible for reviewing applicable documents before accepting or signing them.

You agree to provide accurate and reasonably complete information necessary for Browns Transport to quote, plan and perform requested services. You should advise Browns Transport of material changes such as additional inventory, address changes, additional stops, access restrictions, stairs or elevators, parking limitations, heavy or specialty items, packing requirements, storage requirements and schedule changes. Changes may affect pricing, scheduling, equipment or crew requirements.

Payment requirements will be stated in the applicable estimate, invoice, contract or agreement. Browns Transport may accept payment methods made available through our office, customer portal or payment-processing providers. Applicable deposits, balances, taxes and authorized processing charges will be disclosed through applicable transaction or service documents. Unless otherwise agreed in writing, amounts owing are payable according to the terms stated on the applicable invoice or service agreement.

Browns Transport may provide quotes, estimates, contracts, disclosures, invoices, receipts, storage documents and other business records electronically. Where you provide an electronic signature or electronic acceptance, you agree that the electronic acceptance may be used in place of a handwritten signature to the extent permitted by applicable law. You may contact Browns Transport if you require a paper copy of an available document.

Browns Transport uses SMS/text messaging for operational and service-related communications. Messages may include quote responses, moving estimates, appointment reminders, scheduling updates, booking notifications, crew or arrival updates, service notifications, storage notices, billing/payment notices and other communications directly related to services you requested.

SMS consent is optional and is not a condition of purchasing Browns Transport services. Where required, you must affirmatively opt in before receiving SMS messages. Message frequency varies according to your requested services. Message and data rates may apply.

You may cancel SMS messaging at any time by replying STOP. After you send STOP, Browns Transport or its messaging provider may send one confirmation message confirming that you have been unsubscribed. After that confirmation, you will no longer receive messages covered by that SMS consent unless you later opt in again. If you wish to rejoin, submit a new opt-in or otherwise consent again through an approved Browns Transport channel. For assistance, reply HELP or contact (250) 542-4254 or moving@brownstransport.ca.

Wireless carriers are not responsible for delayed or undelivered messages. Browns Transport does not sell or share mobile numbers or SMS-consent information with third parties or affiliates for marketing or promotional purposes. For information about how Browns Transport handles personal information, please review our Privacy Policy.

Browns Transport may send transactional emails related to quote requests, bookings, services, invoices, payments and customer accounts. Commercial or marketing email will be sent in accordance with applicable law. Where required, recipients may unsubscribe using the unsubscribe mechanism included in the communication.

Browns Transport attempts to keep information on this website accurate and current. However, service availability and rates may change, information may occasionally contain errors, and website descriptions are general. A specific written quote, estimate or contract provided to a customer takes precedence over general website information relating to that service.

The Browns Transport website and customer systems may use or link to third-party services, including payment processors, moving-management software, mapping services and other technology providers. Those services may have their own terms and privacy policies. Browns Transport is not responsible for third-party websites outside our control.

Unless otherwise stated, website content belonging to Browns Transport, including text, logos, branding, graphics, photographs, design elements and service descriptions, may not be reproduced, republished or commercially exploited without permission except as permitted by law.

We do not guarantee the website or online services will be continuously available or free of interruptions, errors or technical issues. We may modify, suspend or discontinue website features when reasonably necessary.

To the extent permitted by law, Browns Transport is not responsible for losses caused solely by temporary website unavailability, third-party internet failures, browser/device incompatibility, or unauthorized third-party activity outside Browns Transport’s reasonable control.

Nothing in these Terms excludes or limits a right, remedy, warranty or liability that cannot lawfully be excluded under applicable consumer-protection or other law. Liability relating to actual moving, storage, transportation or delivery services is governed by the applicable service agreement and applicable law rather than this general website provision.

Use of the Browns Transport website is also subject to our Privacy Policy.

These website Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada. Nothing in these Terms limits any mandatory consumer right or jurisdiction that applies by law.

Browns Transport may update these Terms periodically to reflect changes in services, technology, business practices or legal requirements. The current version will be posted on our website with the applicable effective date.

If any provision of these website Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure or delay by Browns Transport to enforce a provision of these website Terms does not waive that provision or any other right. Any waiver must be expressly given by Browns Transport.

Questions regarding these Terms may be directed to:

Phone: (250) 542-4254
Email: moving@brownstransport.ca